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Current Shipping Times
We’re currently experiencing a high volume of shipments, which is increasing our average days to release the order. If the item is in stock we ship within 1 business day. If it’s out of stock we hold International orders and try to release US orders as items come into stock.
Median Days To Ship Orders: 0.8 Days
Avg US Delivery: 5.1 Days
Avg International Delivery: 8.5 Days
Current Service Times
We are experiencing our longest response times in two years. We currently have 35% more messages being received and are behind on our reply times.
Last 7 Days
Avg Time To Reply to Emails: 25 hours (*currently very high)
Avg Time To Resolve An Issue: 7 days (*currently very high)
Historically
Avg Time To Reply To Emails: 15 hours
Avg Time To Resolve An Issue: 3 days